Letitia Baldrige is recognized as the country's leading authority on executive, domestic, and social manners. She began writing on manners and protocol during her diplomatic service in 1949, and she has been hailed on the cover of Time as "America's leading arbiter of manners." Originally published in 1989, her Complete Guide to New Manners has now been thoroughly revised and updated to incorporate the changing social conventions and enormous technological advances. Baldrige provides fresh guidelines on etiquette at work and in every form of communication, from letters to emails to cell phone calls. She also updates the way we approach the traditional rites of passage - weddings, funerals, religious ceremonies, gatherings large and small. Through it all, Baldrige does not forget the essence of manners: they are an expression of love and care, and they are under our control.