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Frequently Asked Questions

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Orders

How do I check the status of my order?

You can check the status of your order by visiting your Order History section in My Account.

Once on the Order History page in My Account, click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping label has been created for your order, you will be able to track your shipment within your Order History.

Please note that although your package has shipped, tracking will take up to 24 hours to appear in a carrier's tracking system.

If you have any further questions, please contact us.

Where can I see my previous orders?

Your previous orders are available in the Order History section of My Account.

I received a damaged item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase. If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

I’m missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.

Once on the Order History tab in My Account, select the order number and it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

Click the order number to view the status for each item in your order.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

How do I change my shipping address for an order?

To update the shipping address for an order, you must cancel your purchase and re-order. You can cancel your order within 24 hours of your purchase by calling our Customer Care team toll free at 855.746.7655 [855.SHOP.OKL].

Can I update my order?

To update an order, you must cancel your purchase and re-order. You can cancel your order within 24 hours of your purchase by calling our Customer Care team toll free at 855.746.7655 [855.SHOP.OKL].

How do I cancel an item or order?

An order may be cancelled as long as the request is made within 24 hours of your purchase. Please call our Customer Care team toll free at 855.746.7655 [855.SHOP.OKL].

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655 [855.SHOP.OKL]. We are here to help and want you to love your purchase.

Please include your order number, the item received in error, as well as the name of the item that you did not receive. We will contact you with details on how to return the item received in error and status of the actual item you ordered.

Can I add items to an existing order?

Unfortunately, you can't add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

Can I place a special order?

Unfortunately, we are unable to fulfill special orders at this time. Many of our items are only available in very limited quantities, so we often cannot obtain the exact same item. However, brands do return to our site and will sometimes have a similar item.

Payment

When will I be charged for my order?

When you place an order, we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase.

An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer's card for up to 7-10 business days. It will appear on your statement as a 'pending charge' and is usually for $.01 more than the original purchase amount.

We do not charge your credit card until your item(s) have been shipped.

If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped.

Please review your shipment notification email for details on the amount actually charged to your credit card.

If you wish to remove the authorization, please contact your credit card's issuing bank.

I received multiple charges for my order. What should I do?

When you place an order we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase.

An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer's card for up to 7-10 business days. It will appear on your statement as a 'Pending Charge' and is usually for $.01 more than the original purchase amount.

In rare instances you may see multiple authorizations for the same order, but rest assured we do not actually charge your credit card until your item(s) have shipped.

If your order has been split into multiple shipments, we will only collect payment on the portion of your order that has shipped.

Please review your shipment notification email for details on the amount charged to your credit card.

If you wish to remove the authorization, please contact your credit card's issuing bank.

My credit card has expired. How do I update it?

Edit Expiration Date

Please visit the Saved Credit Card section of My Account and click the ‘Edit’ link next to the expired credit card.

In the ‘Edit Credit Card’ section that appears you will see your current credit card information. For security reasons we do not allow edits to your credit card number and security code.

To update your expiration date, select the date from the drop down options and click on the ‘UPDATE’ button.

Add New Credit Card

Please follow the instructions below for adding a new credit card to your account if you need to make changes to your credit card number and/or security code.

Please remember to delete your expired credit card by clicking on the ‘Remove’ link next to the expired credit card.

In order to add a new credit card, enter the Credit Card Number and Expiration Date in the ‘Add New Credit Card’ section that appears. Click on the ‘ADD’ button to save it. If you would like this to be your default payment method, please remember to tick the ‘Set as primary payment’ checkbox.

How can I delete or add a new credit card?

Add new Credit Card

In order to add a new credit card, please visit the Saved Credit Card section of My Account.

Enter the Credit Card Number and Expiration Date in the ‘Add New Credit Card’ section that appears. Click on the ‘ADD’ button to save it. If you would like this to be your default payment method, please remember to tick the ‘Set as primary payment’ checkbox.

Remove Credit Card

Please visit the Saved Credit Card section of My Account and click the ‘Remove’ link next to the credit card you wish to remove.

How do I change my payment method for an order?

We can change your payment method as long as your order has not been shipped. Please contact Customer Care toll free at 855.746.7655 [855.SHOP.OKL] or send us an email.

What methods of payment do you accept?

One Kings Lane accepts payments from Visa, MasterCard, American Express, and One Kings Lane gift cards.

How do I apply a Gift Card to my order?

On Checkout, you can enter your Gift Card Number and Pin Number under the Payment Method section. The PIN can be found on the back of your card under the scratch off label.

Once entered, click “APPLY”. The balance available on your gift card will be applied to your order.

Does One Kings Lane charge sales tax?

One Kings Lane collects sales tax on orders shipped to the following states:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • Washington, D.C.
  • West Virginia
  • Wisconsin
  • Wyoming

If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates within counties vary.

Do you accept international billing addresses?

Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can only accept credit cards with U.S. billing addresses.

One Kings Lane was unable to authorize my credit card. What should I do?

Please contact Customer Care as soon as possible at 855.746.7655 [855.SHOP.OKL] toll free or send us an email.

Updating your credit card in My Account will not update orders that have already been placed.

How do I apply a Promotion to my order?

On Checkout, you can enter your Promotion Code under the Payment Method section. Once entered, click “APPLY”.

Shopping Questions

What if an item is sold out? Is it gone forever?

If an item appears as SOLD OUT, it unfortunately means that it is no longer available for purchase.

How do I sign up?

You can sign up by clicking “LOG IN/SIGN UP” in the navigation. Create an account by entering your e-mail and password and clicking the “SIGN UP” button.

Where does the merchandise listed on Vintage & Market Finds come from?

Inventory is sourced from an extensive array of vintage and antiques dealers across the country.

Can I shop by seller as well as by category in Vintage & Market Finds?

Every seller has a unique Vintage & Market Finds storefront you can visit to learn more, and to explore any other items that seller currently has on Vintage & Market Finds. You’ll find a link to the seller’s storefront in every product listing.

How do I know the items for sale are authentic?

One Kings Lane procures every item directly and exclusively from brands and designers. We guarantee authenticity of each and every product we sell.

Who curates the product selection at One Kings Lane?

Our team consists of seasoned industry insiders and respected, passionate home-decor buyers who share our customers' excitement about design and exceptional value. Like you, we know that there is nothing chic, elegant, or stylish about overspending on top home design brands.

Is there a One Kings Lane boutique?

Yes, we have a shop at 11 Jobs Lane, Southampton, NY.

Do you price match with competitors?

We are in the business to provide the best-curated selection to our customers! At this time, we do not price match with competitors.

Do you honor price adjustments?

Please contact our customer service department in regards to price adjustments.

Shipping & Delivery

Do you accept international shipping addresses?

Please note that One Kings Lane does not ship to non-US addresses. However, some of our customers have successfully used 3rd-party services like Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:

http://www.shopandship.com
http://www.shipville.com
https://storetoship.com
http://www.postaplus.com/MyBox.aspx
http://myus.com
http://www.stackry.com
Where do you ship?

One Kings Lane can ship to street addresses in the continental U.S, Alaska, and Hawaii. Sorry, but white-glove and entryway shipping is not available for Alaska or Hawaii.

Because most of our products are shipped via FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses. One Kings Lane does not ship to U.S. Territories, including Puerto Rico and Guam.

How can I track my package?

You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.

If you have any further questions, please contact us.

What are your standard shipping & handling rates?

One Kings Lane standard shipping & handling rates are as follows:

Order Total Shipping Cost
Below $45 $6.95
$45.01 to $65 $7.95
$65.01 to $98.99 $9.95
$99 and over Free
What should I do if I'm missing items from my order?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

If all of your shipments have been delivered and you are still missing items, please contact us immediately.

If I order more than one item, will they arrive in the same box?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may be shipping separately by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

Is sales tax charged on shipping & handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates within counties vary.

Does furniture take longer to arrive?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white glove services which need to make an appointment with you for in–home delivery.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Does One Kings Lane have a white-glove delivery service?

Items that are oversize, heavy, fragile, or one of a kind are shipped by white-glove or entryway delivery to ensure theyarrive safely.

What is the difference between white-glove and entryway delivery?

Our white-glove service will deliver the item into your room of choice, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials. Light assembly does not apply to beds and dining tables.

Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.

Some things to know:

  • White-glove and entryway items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.
  • White-glove and entryway shipping is not available for Alaska or Hawaii.
  • Our delivery service will contact you to schedule an appointment shortly before the arrival date.
  • Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
  • The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn't fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
  • If you've purchased multiple items shipping via white-glove or entryway delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it’s located.
  • Please contact us at 855.746.7655 if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.
How do I receive my delivery?

You’ll receive an email from us with tracking information about your item.

Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.

Some things to know:

  • Items will not be delivered without an appointment.
  • Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
  • Please make sure an adult 18 or older will be home during the delivery window. The delivery window may vary depending on your location. Usually there is a four-hour window, but sometimes it is greater.
  • Additional fees will be charged for missed appointments and last-minute changes to appointments.
Do I need to do anything before my delivery appointment?

Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.

Should I inspect my item?

Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.

If you do see any damage or quality issues:

  1. You have the right to refuse the item.
  2. Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it’s more than likely we won’t be able to issue a refund or replace the item.
  3. Call us at 855.746.7655 and we’ll help resolve the issue.
When will I be contacted to schedule my furniture delivery?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.

Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

If the stated estimated arrival date for your item has passed, please contact us.

How long will it take for my order to arrive?

You can check the Estimated Arrival Date for your items by visiting the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Are there additional delivery fees for furniture?

Most furniture and items that are oversize, heavy, fragile, or one of a kind are shipped by white-glove or entryway delivery to ensure they arrive safely. We’re sorry, but entryway and white-glove shipping is not available for Alaska or Hawaii.

Our Entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.

Entryway Delivery Rates

# Items Shipping Cost
1 $49
2 $99.00
3 or More $149.00

Our white-glove service will deliver the item into your room of choice, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials.

White-Glove Delivery Rates

# Items Shipping Cost
1 $99.00
2 $199.00
3 or More $299.00

What is One Kings Lane's insurance policy?

One Kings Lane packages are insured directly by the shippers.

Can I combine shipping fees for different orders?

Unfortunately, we are unable to offer combined shipping for our customers at this time.

Returns & Exchanges: Online Purchases

What is your return policy?

Keep what you love. Send back what you don’t.

We're now accepting returns on most purchases. (Some exclusions apply. See “How do I know if an item is returnable?” below.)

Simply send it back in an unused and resaleable condition within 14 days of when it was delivered to you.

Return shipping and restocking fees

Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.

Original Form of Payment

Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.

FedEx items

For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 per shipment and a $15 restocking fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate shipping charge of $8.50 and restocking fee of $15.

White-glove and entryway items

For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.

How do I know if an item is returnable?

You can find out if a product is eligible for return three ways:

1. In the item's description.

Please note: Items marked Final Sale are not eligible for return. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655) toll-free. Please include your order number and the name of the item in order to expedite your inquiry.

2. In your order confirmation email.

3. On the order details page in the Order History section in My Account. (Click on the order number to view the details.)

How do I initiate a return?

To initiate a return for an item delivered via FedEx, go to the Order History tab of your One Kings Lane account. Click on the “Request Return” link next to the item you wish to return. To initiate a return for an item delivered via our white-glove service, please call Customer Care at 855-SHOP-OKL (746-7655).

Exchanges

Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655) toll free.

Damaged or missing Items

We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply fill out the form here to tell us what happened. We will contact you within approximately one business day to resolve the issue.

How will I know when my return has been received?

After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.

Need assistance?

Email us at customercare@onekingslane.com
or
call us toll-free at 855-SHOP-OKL (746-7655).

Monday – Friday: 6 am – 6 pm PST

Saturday: 6 am – 3 pm PST

Sunday: Closed

Closed most major U.S. holidays.

What is the cost to return a product?

FedEx items

For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 per shipment and a $15 restocking fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate shipping charge of $8.50 and restocking fee of $15.

White-glove and entryway items

For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.

Can I return Final Sale or Clearance items?

Items marked Final Sale are not eligible for return. However, our customers' satisfaction is our highest priority and if there is a problem with a final sale item you purchased, please contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655) toll free. Please include your order number and the name of the item in order to expedite your inquiry.

Does One Kings Lane offer exchanges?

Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655) toll free.

Returns & Exchanges: In-Store Purchases

What is your return policy?

We accepted returns on most purchases. (Some exclusions apply.)

You can return any unopened/unused product to the store within 14 days of purchase for a full refund onto the original form of payment. Any purchase accompanied without a receipt will need to be exchanged for the selling price at the time of the return. Shipping fees are nonrefundable with the exception of damaged or defective merchandise. Return shipping and restocking fees may apply. Refunds for cash purchases of more than $500 will be made via a mailed check.

Can I return Vintage items?

All items marked as Vintage will be final sale and not eligible for a return or exchange.

Can I return purchases made online to your store?

Unfortunately, at this time our store cannot accept returns from onekingslane.com

The Studio

What is The Studio?

The Studio is where you can meet with a One Kings Lane interior designer for a complimentary consultation. Your interior designer will sit with you, listen to what you need, review the inspiration you’ve provided, and then guide you to the One Kings Lane pieces that will make your home uniquely your own. The Studio’s designers can also consult with you remotely, online, or via phone or email.

What happens after I book an appointment?

Once you book a consultation, you’ll be prompted to complete a style questionnaire and provide additional information about your project and your style. We’ve designed the questionnaire as a fun interactive tool to gather all the input we need to make your appointment personalized and productive, so grab a cup of tea and tell us your story.

Is there a fee for my consultation?

Every initial consultation with a One Kings Lane Studio designer is complimentary. If after your successful initial consultation you want to work with your designer further, you can purchase additional time with him or her.

Can I cancel or reschedule my consultation?

Absolutely. You can cancel or reschedule your consultation via your confirmation email (the subject line is “Your appointment at The Studio at One Kings Lane is confirmed”). Please do so at least 24 hours in advance to allow other clients to take your time slot.

How far in advance can I make an appointment?

You can book up to four weeks in advance. If a time you want is not available, check back or email us at thestudio@onekingslane.com. Saturday appointments are available exclusively by email/phone.

How long are Studio consultations?

Your consultation will last approximately one hour.

What should I expect from a consultation?

Your designer will come to the initial one-hour consultation with ideas and product recommendations. (That’s why you should be sure to complete the design survey; the more information you provide, the more productive your design appointment will be.) You’ll leave your consultation with a clear, actionable direction for any projects you’re working on and a shopping list of items that can help you live your style.

Do I need to prepare before the consultation? Is there anything I should bring?

After booking your appointment, you will be prompted to complete a comprehensive questionnaire that asks you about your style, project size, budget, current items in your home, etc. Pictures of your current space, floor plans, measurements, and inspirational images will also help your designer. Feel free to email any additional images or information to thestudio@onekingslane.com prior to your appointment.

Do I have to purchase something during my consultation?

There is no obligation or pressure to purchase during your Studio consultation. (But once you see what we have to offer, we know you’ll find something you love.)

How many of your products are represented at The Studio?

While we’d love to show you everything, we have tens of thousands of products available online and only so much room. We update the space seasonally to showcase a selection of our products and demonstrate how you can mix the wide range of new pieces, vintage finds, artisanal creations, and designer favorites we currently love.

Can I buy something directly from The Studio floor?

We do have some product available to purchase in The Studio, as well as in the One Kings Lane store. The items in The Studio, however, are there to get you inspired. During your visit, a designer can help you order online any pieces you love and have them delivered to your home. Or you can bring your shopping list home and make a final decision about what to buy later.

eGift Cards

How can I purchase an eGift Card?

To make your purchase, visit our eGift Card page and fill out the order form. Once submitted, you will receive your eGift card via email. The gift card will be activated within 24 hours of receiving the email.

Do I receive a physical Gift Card?

Regrettably customers can only receive gift cards via email at this time.

How do I redeem my eGift Card?

Redeeming an eGift Card is easy. Follow these simple steps:

  • Shop www.onekingslane.com and select products you wish to purchase.
  • When you're ready to checkout, click the cart icon in the top right of your broswer.
  • Proceed through the checkout.
  • Enter your Gift Card code (codes are case sensitive) and PIN number in the Payment Method section and click "Apply."
  • If you have more than one eGift Card, simply enter each code and click "Apply" after each one.
How can I check my Gift Card balance?

You can check your balance online here on your computer or here on your mobile phone. You can also contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655)

What happens if I do not have enough on my gift card to cover the cost of my order?

Rules & Regulations for eGift Cards

  • You cannot purchase multiple eGift Cards at a time.
  • eGift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • We cannot replace lost or stolen eGift Cards.
  • If you have any additional questions, please contact our Customer Service Department by phone at 855-SHOP-OKL (746-7655)
  • We do not charge sales tax on the purchase of eGift Cards; however, products paid for with an eGift Card will be charged applicable sales tax.

Account Information

How do I update my password, email, shipping address, and billing information?

You can update all of your account details by visiting the Account Information section in My Account anytime.

I forgot my password to log in. How can I request a new one?

Go to the Password Recovery page. Follow the on–screen instructions in order to reset your password and we will send you an email with a link to reset your password.

If you do not receive an email from One Kings Lane within a few minutes, please follow the steps below:

  1. Check your email account's spam or junk folder to see if our email was filtered there.
  2. Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)
  3. Please also add customercare@onekingslane.com to your contacts list to ensure delivery of our emails to your inbox.

If you've checked all the above and still do not receive your email, please contact us.

How do I unsubscribe from emails?

If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails.

And don't worry—even if you choose to unsubscribe, you can still log in to your One Kings Lane account to browse and shop anytime.

Please keep in mind unsubscribe requests take one week to take into effect. You may continue to get our emails while our system processes your request. Thank you for your patience and understanding.

How can I change my email preferences?

You can update your email preferences by visiting the Email Preferences section in My Account. To update, simply select the emails that match your interests and click "Save Changes".

Why am I still receiving emails after I unsubscribed?

Please keep in mind unsubscribe requests take one week to take into effect. You many continue to get our emails while our system processes your request. Thank you for your patience and understanding.

If you continue to see sale emails from us after one week, please contact Customer Care by email at customercare@onekingslane.com or by phone at 855-SHOP-OKL (746-7655) toll free.

How can I update my shipping address?

Please visit the Address Book section in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account.

Add a new address

In the Address Book section of My Account, enter your new address details and click the ‘SAVE’ button. Once saved, you will see your new address listed under ‘Addresses On File’.

Edit an address

Under ‘Addresses On File’, click the ‘Edit’ link on the address you wish to change. Make your changes directly in the fields and click on the ‘SAVE’ button to save your changes.

Delete an address

Under ‘Addresses On File’, click the ‘Delete’ link on the address you wish to remove. The remove link is only available if you have more than 1 saved address.

How safe is my personal information when I become a member?

Our members' safety and privacy are our utmost priority at One Kings Lane. Members' data will never be sold to or shared with third-party marketers. Please visit our Privacy & Security page for details.